Shipping

H E E W A N offers free standard domestic postage within Australia for all orders over $100.

Shipping time for domestic postage is 3-5 business days. Please also allow up to 2 business days (excluding weekends, holiday, and sale days) to process your order.

Processing time + Shipping Time = Delivery Time

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

H E E W A N DOES NOT hold responsibility for damaged, lost or stolen packages.

Standard Domestic Shipping

H E E W A N offers flat rate shipping of $5.00 for all orders under $100 within Australia.

Express Post is also available at a flat rate of $10 for all orders within Australia

International Shipping

H E E W A N offers flat rate international shipping of $11. We ship using Australia Post with delivery times anticipated at approximately 3-10 business days.

H E E W A N also offers Express International Postage at a cost of $25 with delivery times anticipated at approximately 3-6 business days.

Customs and Import Duties

Please note that international orders may be subject to local charges. Any and all customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient. As customs policies vary between countries, we strongly recommend checking your local customs advisory website prior to placing an order to see what charges may be payable. While we endeavour to inform you of any customs or import duties and the value limit at which duty is payable at checkout, we cannot be responsible for reimbursing any additional costs charged on delivery of an order that were not indicated prior to checkout.